Altice USA (ATUS) in its latest 2024 financial results, showcased continued growth in fiber and mobile services alongside enhancements in customer experience.
The telecom and media company reported a total revenue of $2.2 billion, with $1.8 billion from residential services, and a focus on driving operational improvements and product innovations across its Optimum brand.
Altice USA’s CEO, Dennis Mathew, noted,
Our Q2 results reflect significant operational improvements, with growth in fiber and mobile sectors, stabilized revenue per user, and strengthened customer satisfaction. Our efforts to enhance product quality and launch new services, like Optimum’s Entertainment TV package, are resonating well with customers.”
This new internet TV package, available on Optimum Stream, provides a more affordable streaming option to meet diverse viewing preferences.
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Key Financial and Operational Highlights
In the second quarter, Altice reported notable progress in fiber customer growth, achieving 434,000 total fiber customers—a 74% increase from Q2 2023. Fiber network penetration reached 15.3%, reflecting Altice’s commitment to expanding high-speed connectivity.
Mobile services also demonstrated strong momentum, with a 33,000 increase in net mobile lines, more than double the previous year’s growth.
Despite a 3.6% revenue drop from macro pressures, Altice reported $15.4M net income and $867.2M adjusted EBITDA.
Cost controls cut capital expenditures by 26.6% year-over-year, keeping Altice on track to stay below $1.6B for 2024.
Altice is also working on long-term strategies to enhance its customer experience, including a hyper-local approach that emphasizes community-driven service delivery under the brand platform “Where Local is Big Time.”
The strategy improved Net Promoter Scores and significantly reduced service calls and truck rolls, boosting efficiency and satisfaction.
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